The most important resource in a company is the human resource, which is considered to be the heart and soul of an organization. Efficiently managing your workforce will assure higher productivity in your business. The increasing need for cost-effective processes and methods to resolve the inefficiencies in an organization has made businesses realize that the need of the hour is workforce management.
Workforce management is all about assigning the right people with the right skills to the right task at the right time. The amount of work may vary from day-to-day; therefore, balancing work volume and resources to achieve a desired quality of service is the essence of workforce management.
In todays day and age, technology has made our lives much easier. The introduction of workforce management software has helped in automating tasks such as maintaining accurate time records as well as organizing, planning and delegating work to employees. It tracks resource allocation and deadlines, allows employee feedback on projects and assignments, manages contact information and notes, retrieves stored information, and analyzes and monitors entire projects, allowing you to remotely manage your company and maximize your business output.
Workforce management systems can include field Service Management Software (also known as field force automation), which optimally plans and dispatches field service technicians and their well-stocked vehicles to a customer’s location in a timely manner in order to achieve their service commitments. Field service management forecasts work orders, optimally allocates resources (people, parts, vehicles) within the predefined zones and enables easy communication among the resources in real time.
Many field service management software integrate with other software and accounting programs like QuickBooks, SAP, Oracle, Microsoft Dynamics, etc. The solution mainly acts as a mobile system that connects the field worker with the back-end.
These solutions provide performance-based tools to support corporate management, frontline supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations. It ensures that your workforce is as productive as possible, and it reduces labor costs, improves customer service, computes incentives and resolves issues faced by employees.
A few years ago, industry analysts predicted that the market for these types of software would experience dynamic growth. Today, workforce management has become an important strategic element in corporate management. It helps finds the right balance between cost-efficiency, employee satisfaction and customer service.
